Shipping policy

Shipping Policy

At Muralika The Label, we want your saree to reach you quickly and safely, wherever you are. Here is how shipping works.

  1. Shipping within India Shipping is free on every order delivered within India. Cash on delivery is available for orders within India.

  2. International shipping We ship to most countries worldwide. International shipping is charged by the total weight of your parcel and is calculated and shown at checkout before you pay: ₹2,500 for parcels up to 0.5 kg (usually one saree), ₹3,500 for 0.5–1 kg, and ₹5,000 for anything over 1 kg, however large the order. If your country is not offered at checkout, write to us and we will help.

  3. Dispatch and delivery times In-stock items are usually dispatched within 1–2 business days. Orders within India usually arrive 4–7 business days after dispatch; international orders usually arrive 4–12 business days after dispatch, depending on the destination and customs clearance. Delivery can take longer during festivals, holidays and other peak periods.

  4. Customs, duties and taxes International orders may be charged import duties or taxes by the destination country. These charges are set by local customs authorities, are not included in our prices or shipping charges, and are payable by the recipient.

  5. Tracking your order Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the tracking link in that email or by logging in to your account on our website.

  6. Shipping address Please provide accurate and complete shipping details, including the recipient's name, full address, postal code and phone number. We are not responsible for delays or additional charges caused by incorrect or incomplete shipping information. We reserve the right to refuse shipping to any address.

  7. Damage or loss in transit If your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with you to resolve it and provide a replacement or refund as appropriate.

If you have any questions about shipping, please contact our customer service team by email or WhatsApp.